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SCADpro X Mayo Clinic
SCADpro X Mayo Clinic
Summer 2025 | Prof. Amir Ahmadi
Summer 2025 | Prof. Amir Ahmadi
Summer 2025 | Prof. Amir Ahmadi
Research Lead
Research Lead
Research Lead
Research Lead
Research Lead
Research Lead
Team : 22+ People from 9 Different Majors
Team : 22+ People from 9 Different Majors
Team : 22+ People from 9 Different Majors
Skills
Skills
Skills
Research leadership
Research leadership
Research leadership
Project scoping
Project scoping
Project scoping
Healthcare domain immersion
Healthcare domain immersion
Healthcare domain immersion
Systems & service thinking
Systems & service thinking
Systems & service thinking
Cross-disciplinary collaboration
Cross-disciplinary collaboration
Cross-disciplinary collaboration
Regulatory & ethical judgment
Regulatory & ethical judgment
Regulatory & ethical judgment
Strategic scoping
Strategic scoping
Strategic scoping
Methods
Methods
Methods
Domain & regulatory research
Domain & regulatory research
Domain & regulatory research
Stakeholder Management
Stakeholder Management
Stakeholder Management
Contextual observation
Contextual observation
Contextual observation
Qualitative synthesis
Qualitative synthesis
Qualitative synthesis
Insight clustering
Insight clustering
Insight clustering
Hybrid service–product mapping
Hybrid service–product mapping
Hybrid service–product mapping
Research-led scope definition
Research-led scope definition
Research-led scope definition
Overview
Overview
Overview
Overview
An academic healthcare collaboration focused on exploring how emerging technologies could support the assessment of life-saving clinical skills in high-stakes, time-critical environments. The project sat at the intersection of healthcare, design, and technology, requiring a deep understanding of medical guidelines, real-world clinical practice, and assessment validity. Working within a multidisciplinary team and a fixed academic timeline, the goal was to ground design decisions in rigorous research while navigating regulatory, ethical, and technical constraints.
An academic healthcare collaboration focused on exploring how emerging technologies could support the assessment of life-saving clinical skills in high-stakes, time-critical environments. The project sat at the intersection of healthcare, design, and technology, requiring a deep understanding of medical guidelines, real-world clinical practice, and assessment validity. Working within a multidisciplinary team and a fixed academic timeline, the goal was to ground design decisions in rigorous research while navigating regulatory, ethical, and technical constraints.
An academic healthcare collaboration focused on exploring how emerging technologies could support the assessment of life-saving clinical skills in high-stakes, time-critical environments. The project sat at the intersection of healthcare, design, and technology, requiring a deep understanding of medical guidelines, real-world clinical practice, and assessment validity. Working within a multidisciplinary team and a fixed academic timeline, the goal was to ground design decisions in rigorous research while navigating regulatory, ethical, and technical constraints.
*Due to confidentiality and intellectual property agreements, specific solutions and implementation details have been intentionally abstracted.
*Due to confidentiality and intellectual property agreements, specific solutions and implementation details have been intentionally abstracted.
Challenge
Challenge
Challenge
Challenge
To understand how life-saving clinical skills are assessed in practice and identify how an experience could remain clinically valid, safe, unbiased, and executable under strict medical and regulatory constraints.
To understand how life-saving clinical skills are assessed in practice and identify how an experience could remain clinically valid, safe, unbiased, and executable under strict medical and regulatory constraints.
Approach
Approach
Approach
Approach
Led the research by building foundational domain understanding, clarifying ambiguities in assessment documentation through observation, and translating real-world practice into design-relevant constraints using hybrid service–product frameworks.
Led the research by building foundational domain understanding, clarifying ambiguities in assessment documentation through observation, and translating real-world practice into design-relevant constraints using hybrid service–product frameworks.
Result
Result
Result
Result
Established a focused and feasible scope, along with clear design principles, that anchored all downstream decisions and surfaced future opportunities without compromising present quality.
Established a focused and feasible scope, along with clear design principles, that anchored all downstream decisions and surfaced future opportunities without compromising present quality.
The Challenge
The Challenge
Life-saving clinical skills such as CPR are performed in time-critical, high-pressure environments. Assessing these skills requires more than checking procedural correctness it demands realism, precision, ethical responsibility, and strict adherence to medical guidelines.
The challenge was not simply to “design a system,” but to ensure that any proposed assessment experience would be:
Life-saving clinical skills such as CPR are performed in time-critical, high-pressure environments. Assessing these skills requires more than checking procedural correctness it demands realism, precision, ethical responsibility, and strict adherence to medical guidelines.
The challenge was not simply to “design a system,” but to ensure that any proposed assessment experience would be:
Clinically valid
Grounded in real-world practice
Technically feasible
Executable within regulatory constraints
Safe and unbiased
Clinically valid
Technically feasible
Safe and unbiased
Grounded in real-world practice
Executable within regulatory constraints
This made research rigor and scope discipline essential from day one.
This made research rigor and scope discipline essential from day one.
My Role: Research Lead
My Role: Research Lead
As Research Lead, I was responsible for setting the foundation of the entire project.
My responsibilities included:
As Research Lead, I was responsible for setting the foundation of the entire project.
My responsibilities included:
Building foundational domain understanding of CPR, its purpose, execution, training requirements, tools, and assessment standards
Planning research activities and deliverables & structuring team workflows and timelines
Interpreting and translating clinical guidelines into design-relevant constraints
Supporting design and development teams with technical and methodological clarity
Defining project scope and setting realistic, attainable goals
Acting as the primary point of reference for regulatory and protocol-related questions
Building foundational domain understanding of CPR, its purpose, execution, training requirements, tools, and assessment standards
Interpreting and translating clinical guidelines into design-relevant constraints
Defining project scope and setting realistic, attainable goals
Planning research activities and deliverables & structuring team workflows and timelines
Supporting design and development teams with technical and methodological clarity
Acting as the primary point of reference for regulatory and protocol-related questions
Building foundational domain understanding of CPR, its purpose, execution, training requirements, tools, and assessment standards
Interpreting and translating clinical guidelines into design-relevant constraints
Defining project scope and setting realistic, attainable goals
Planning research activities and deliverables & structuring team workflows and timelines
Supporting design and development teams with technical and methodological clarity
Acting as the primary point of reference for regulatory and protocol-related questions
Rather than treating research as a preliminary phase, I positioned it as the anchor that guided every downstream decision.
Rather than treating research as a preliminary phase, I positioned it as the anchor that guided every downstream decision.
Navigating Ambiguity Early On
Navigating Ambiguity Early On
At the start of the project, much of the available documentation was high-level and open to interpretation. Terms such as “safe environment” or “assessment validity” were mentioned without clear definitions, leaving room for assumption-based decision-making.
To address this:
At the start of the project, much of the available documentation was high-level and open to interpretation. Terms such as “safe environment” or “assessment validity” were mentioned without clear definitions, leaving room for assumption-based decision-making.
To address this:
I conducted a detailed review of assessment guides and protocols
Identified gaps, ambiguities, and areas requiring clarification
Prepared targeted research questions ahead of on-site observation
I conducted a detailed review of assessment guides and protocols
Identified gaps, ambiguities, and areas requiring clarification
Prepared targeted research questions ahead of on-site observation
I conducted a detailed review of assessment guides and protocols
Identified gaps, ambiguities, and areas requiring clarification
Prepared targeted research questions ahead of on-site observation
During live demonstrations and site visits, it became clear that real-world clinical practice often diverges from written guidelines. These observations challenged early assumptions and directly reshaped our understanding of:
During live demonstrations and site visits, it became clear that real-world clinical practice often diverges from written guidelines. These observations challenged early assumptions and directly reshaped our understanding of:
How many clinicians are involved in a real scenario
Where time sensitivity truly matters
What steps are considered critical vs acceptable exceptions
Which aspects could be realistically assessed in an early-stage experience
These insights were pivotal in redefining scope and feasibility.
How many clinicians are involved in a real scenario
Where time sensitivity truly matters
What steps are considered critical vs acceptable exceptions
Which aspects could be realistically assessed in an early-stage experience
How many clinicians are involved in a real scenario
What steps are considered critical vs acceptable exceptions
Where time sensitivity truly matters
Which aspects could be realistically assessed in an early-stage experience
How many clinicians are involved in a real scenario
What steps are considered critical vs acceptable exceptions
Where time sensitivity truly matters
Which aspects could be realistically assessed in an early-stage experience
These insights were pivotal in redefining scope and feasibility.
These insights were pivotal in redefining scope and feasibility.
The Challenge
Life-saving clinical skills such as CPR are performed in time-critical, high-pressure environments. Assessing these skills requires more than checking procedural correctness it demands realism, precision, ethical responsibility, and strict adherence to medical guidelines.
The challenge was not simply to “design a system,” but to ensure that any proposed assessment experience would be:
Clinically valid
Technically feasible
Safe and unbiased
Grounded in real-world practice
Executable within regulatory constraints
This made research rigor and scope discipline essential from day one.
My Role: Research Lead
As Research Lead, I was responsible for setting the foundation of the entire project.
My responsibilities included:
Building foundational domain understanding of CPR, its purpose, execution, training requirements, tools, and assessment standards
Planning research activities and deliverables & structuring team workflows and timelines
Interpreting and translating clinical guidelines into design-relevant constraints
Supporting design and development teams with technical and methodological clarity
Defining project scope and setting realistic, attainable goals
Acting as the primary point of reference for regulatory and protocol-related questions
Rather than treating research as a preliminary phase, I positioned it as the anchor that guided every downstream decision.
Navigating Ambiguity Early On
At the start of the project, much of the available documentation was high-level and open to interpretation. Terms such as “safe environment” or “assessment validity” were mentioned without clear definitions, leaving room for assumption-based decision-making.
To address this:
I conducted a detailed review of assessment guides and protocols
Identified gaps, ambiguities, and areas requiring clarification
Prepared targeted research questions ahead of on-site observation
I conducted a detailed review of assessment guides and protocols
Identified gaps, ambiguities, and areas requiring clarification
Prepared targeted research questions ahead of on-site observation
During live demonstrations and site visits, it became clear that real-world clinical practice often diverges from written guidelines. These observations challenged early assumptions and directly reshaped our understanding of:
How many clinicians are involved in a real scenario
What steps are considered critical vs acceptable exceptions
Where time sensitivity truly matters
Which aspects could be realistically assessed in an early-stage experience
These insights were pivotal in redefining scope and feasibility.
How many clinicians are involved in a real scenario
Where time sensitivity truly matters
What steps are considered critical vs acceptable exceptions
Which aspects could be realistically assessed in an early-stage experience
These insights were pivotal in redefining scope and feasibility.
The Challenge
Life-saving clinical skills such as CPR are performed in time-critical, high-pressure environments. Assessing these skills requires more than checking procedural correctness it demands realism, precision, ethical responsibility, and strict adherence to medical guidelines.
The challenge was not simply to “design a system,” but to ensure that any proposed assessment experience would be:
Clinically valid
Technically feasible
Safe and unbiased
Grounded in real-world practice
Executable within regulatory constraints
This made research rigor and scope discipline essential from day one.
My Role: Research Lead
As Research Lead, I was responsible for setting the foundation of the entire project.
My responsibilities included:
Building foundational domain understanding of CPR, its purpose, execution, training requirements, tools, and assessment standards
Planning research activities and deliverables & structuring team workflows and timelines
Interpreting and translating clinical guidelines into design-relevant constraints
Supporting design and development teams with technical and methodological clarity
Defining project scope and setting realistic, attainable goals
Acting as the primary point of reference for regulatory and protocol-related questions
Rather than treating research as a preliminary phase, I positioned it as the anchor that guided every downstream decision.
Navigating Ambiguity Early On
At the start of the project, much of the available documentation was high-level and open to interpretation. Terms such as “safe environment” or “assessment validity” were mentioned without clear definitions, leaving room for assumption-based decision-making.
To address this:
I conducted a detailed review of assessment guides and protocols
Identified gaps, ambiguities, and areas requiring clarification
Prepared targeted research questions ahead of on-site observation
I conducted a detailed review of assessment guides and protocols
Identified gaps, ambiguities, and areas requiring clarification
Prepared targeted research questions ahead of on-site observation
During live demonstrations and site visits, it became clear that real-world clinical practice often diverges from written guidelines. These observations challenged early assumptions and directly reshaped our understanding of:
How many clinicians are involved in a real scenario
Where time sensitivity truly matters
What steps are considered critical vs acceptable exceptions
Which aspects could be realistically assessed in an early-stage experience
These insights were pivotal in redefining scope and feasibility.
How many clinicians are involved in a real scenario
Where time sensitivity truly matters
What steps are considered critical vs acceptable exceptions
Which aspects could be realistically assessed in an early-stage experience
These insights were pivotal in redefining scope and feasibility.
The Challenge
Life-saving clinical skills such as CPR are performed in time-critical, high-pressure environments. Assessing these skills requires more than checking procedural correctness it demands realism, precision, ethical responsibility, and strict adherence to medical guidelines.
The challenge was not simply to “design a system,” but to ensure that any proposed assessment experience would be:
Clinically valid
Grounded in real-world practice
Technically feasible
Executable within regulatory constraints
Safe and unbiased
This made research rigor and scope discipline essential from day one.
My Role: Research Lead
As Research Lead, I was responsible for setting the foundation of the entire project.
My responsibilities included:
Building foundational domain understanding of CPR, its purpose, execution, training requirements, tools, and assessment standards
Planning research activities and deliverables & structuring team workflows and timelines
Interpreting and translating clinical guidelines into design-relevant constraints
Supporting design and development teams with technical and methodological clarity
Defining project scope and setting realistic, attainable goals
Acting as the primary point of reference for regulatory and protocol-related questions
Rather than treating research as a preliminary phase, I positioned it as the anchor that guided every downstream decision.
Navigating Ambiguity Early On
At the start of the project, much of the available documentation was high-level and open to interpretation. Terms such as “safe environment” or “assessment validity” were mentioned without clear definitions, leaving room for assumption-based decision-making.
To address this:
I conducted a detailed review of assessment guides and protocols
Identified gaps, ambiguities, and areas requiring clarification
Prepared targeted research questions ahead of on-site observation
I conducted a detailed review of assessment guides and protocols
Identified gaps, ambiguities, and areas requiring clarification
Prepared targeted research questions ahead of on-site observation
During live demonstrations and site visits, it became clear that real-world clinical practice often diverges from written guidelines. These observations challenged early assumptions and directly reshaped our understanding of:
How many clinicians are involved in a real scenario
What steps are considered critical vs acceptable exceptions
Where time sensitivity truly matters
Which aspects could be realistically assessed in an early-stage experience
These insights were pivotal in redefining scope and feasibility.
How many clinicians are involved in a real scenario
Where time sensitivity truly matters
What steps are considered critical vs acceptable exceptions
Which aspects could be realistically assessed in an early-stage experience
These insights were pivotal in redefining scope and feasibility.
Research Intent & Stakes
Research Intent & Stakes
Research Intent & Stakes
The core intent of the research was to understand:
The core intent of the research was to understand:
The core intent of the research was to understand:
This was a high-stakes project. The outcome of such assessments directly influences how prepared clinicians are when saving lives in real situations. Any misalignment with guidelines or real-world practice would render the work ineffective or unsafe.
This responsibility shaped every research decision I made.
This was a high-stakes project. The outcome of such assessments directly influences how prepared clinicians are when saving lives in real situations. Any misalignment with guidelines or real-world practice would render the work ineffective or unsafe.
This responsibility shaped every research decision I made.
This was a high-stakes project. The outcome of such assessments directly influences how prepared clinicians are when saving lives in real situations. Any misalignment with guidelines or real-world practice would render the work ineffective or unsafe.
This responsibility shaped every research decision I made.
What is being assessed, and why
What constitutes a valid vs invalid assessment
The Impact of Realism on training effectiveness
Who is being assessed, and by whom
Where mistakes are tolerated
What mistakes are not tolerable
What is being assessed, and why
Who is being assessed, and by whom
What constitutes a valid vs invalid assessment
Where mistakes are tolerated, and where they are not
How realism impacts training effectiveness
What is being assessed, and why
Who is being assessed, and by whom
What constitutes a valid vs invalid assessment
Where mistakes are tolerated, and where they are not
How realism impacts training effectiveness
This was a high-stakes project. The outcome of such assessments directly influences how prepared clinicians are when saving lives in real situations. Any misalignment with guidelines or real-world practice would render the work ineffective or unsafe.
This responsibility shaped every research decision I made.
This was a high-stakes project. The outcome of such assessments directly influences how prepared clinicians are when saving lives in real situations. Any misalignment with guidelines or real-world practice would render the work ineffective or unsafe.
This responsibility shaped every research decision I made.
Research Approach: Bridging Service and Product Thinking
Research Approach: Bridging Service and Product Thinking
Research Approach: Bridging Service and Product Thinking
Although the project involved designing tangible systems, the underlying challenge was experiential and systemic.
To address this, I developed hybrid frameworks that combined:
Although the project involved designing tangible systems, the underlying challenge was experiential and systemic.
To address this, I developed hybrid frameworks that combined:
Although the project involved designing tangible systems, the underlying challenge was experiential and systemic.
To address this, I developed hybrid frameworks that combined:
Service design thinking
Service design thinking
Product and system specification mapping
Product and system specification mapping
One key approach was adapting the logic of a service blueprint to a product-heavy context. This allowed the team to map:
One key approach was adapting the logic of a service blueprint to a product-heavy context. This allowed the team to map:
One key approach was adapting the logic of a service blueprint to a product-heavy context. This allowed the team to map:
Process
Process
Process
Step 1 + Time
Step 1 + Time
Step 1 + Time
Step 2 + Time
Step 2 + Time
Step N + Time
Step N + Time
Step N + Time
System
System
System
Description
Description
Description
Description
Description
Description
Description
Description
User Interaction
User
Interaction
User Interaction
Description
Description
Description
Description
Description
Description
Description
Description
Device
Device
Device
Description
Description
Description
Description
Description
Description
Description
Description
Digital Assets
Digital Assets
Digital Assets
Description
Description
Description
Description
Description
Description
Description
Description
Digital Objects
Digital Objects
Digital Objects
Description
Description
Description
Description
Description
Description
Description
Description
Equipments Used
Equipments
Used
Equipments Used
Description
Description
Description
Description
Description
Description
Description
Description
Assessment Feedback
Assessment
Feedback
Assessment Feedback
Description
Description
Description
Description
Description
Description
Description
Description
Technology
Technology
Technology
Description
Description
Description
Description
Description
Description
Description
Description
This hybrid approach helped the team move from abstract complexity to structured execution, while keeping the user experience central.
This hybrid approach helped the team move from abstract complexity to structured execution, while keeping the user experience central.
This hybrid approach helped the team move from abstract complexity to structured execution, while keeping the user experience central.
Synthesis & Sense-Making
Synthesis & Sense-Making
Synthesis & Sense-Making
Research synthesis focused on uncovering what the client truly needed not just what was initially requested.
I introduced a tag-based synthesis method to cluster observations and insights that reflected similar needs or concerns. These clusters were refined into a small set of core benefits the assessment experience needed to deliver.
From there, we mapped potential features and system components back to those benefits, filtering and refining them until a coherent, focused direction emerged.
This process became the foundation for all design decisions, ensuring alignment between research insights and execution.
Research synthesis focused on uncovering what the client truly needed not just what was initially requested.
I introduced a tag-based synthesis method to cluster observations and insights that reflected similar needs or concerns. These clusters were refined into a small set of core benefits the assessment experience needed to deliver.
From there, we mapped potential features and system components back to those benefits, filtering and refining them until a coherent, focused direction emerged.
This process became the foundation for all design decisions, ensuring alignment between research insights and execution.
Research synthesis focused on uncovering what the client truly needed not just what was initially requested.
I introduced a tag-based synthesis method to cluster observations and insights that reflected similar needs or concerns. These clusters were refined into a small set of core benefits the assessment experience needed to deliver.
From there, we mapped potential features and system components back to those benefits, filtering and refining them until a coherent, focused direction emerged.
This process became the foundation for all design decisions, ensuring alignment between research insights and execution.
Design Principles Informed by Research
Design Principles Informed by Research
Design Principles Informed by Research
Several principles emerged from the research and guided the team’s decisions:
Several principles emerged from the research and guided the team’s decisions:
Several principles emerged from the research and guided the team’s decisions:
Realism without bias
Existing training tools often introduce unintended cues that influence performance. The experience needed to feel realistic without giving unfair advantages.
Accessibility and onboarding
Not all users are highly tech-savvy. The experience needed to support first-time users without adding cognitive load.
Safety and emotional consideration
Visual realism was carefully balanced to avoid startling or overwhelming candidates during assessment.
Hygiene and physical comfort
Since the assessment equipment would be used repeatedly, hygiene, ergonomics, and physical setup were treated as part of the overall experience not afterthoughts.
Realism without bias
Existing training tools often introduce unintended cues that influence performance. The experience needed to feel realistic without giving unfair advantages.
Safety and emotional consideration
Visual realism was carefully balanced to avoid startling or overwhelming candidates during assessment.
Accessibility and onboarding
Not all users are highly tech-savvy. The experience needed to support first-time users without adding cognitive load.
Hygiene and physical comfort
Since the assessment equipment would be used repeatedly, hygiene, ergonomics, and physical setup were treated as part of the overall experience not afterthoughts.
Realism without bias
Existing training tools often introduce unintended cues that influence performance. The experience needed to feel realistic without giving unfair advantages.
Safety and emotional consideration
Visual realism was carefully balanced to avoid startling or overwhelming candidates during assessment.
Accessibility and onboarding
Not all users are highly tech-savvy. The experience needed to support first-time users without adding cognitive load.
Hygiene and physical comfort
Since the assessment equipment would be used repeatedly, hygiene, ergonomics, and physical setup were treated as part of the overall experience not afterthoughts.
Realism without bias
Existing training tools often introduce unintended cues that influence performance. The experience needed to feel realistic without giving unfair advantages.
Safety and emotional consideration
Visual realism was carefully balanced to avoid startling or overwhelming candidates during assessment.
Accessibility and onboarding
Not all users are highly tech-savvy. The experience needed to support first-time users without adding cognitive load.
Hygiene and physical comfort
Since the assessment equipment would be used repeatedly, hygiene, ergonomics, and physical setup were treated as part of the overall experience not afterthoughts.
Realism without bias
Existing training tools often introduce unintended cues that influence performance. The experience needed to feel realistic without giving unfair advantages.
Safety and emotional consideration
Visual realism was carefully balanced to avoid startling or overwhelming candidates during assessment.
Accessibility and onboarding
Not all users are highly tech-savvy. The experience needed to support first-time users without adding cognitive load.
Hygiene and physical comfort
Since the assessment equipment would be used repeatedly, hygiene, ergonomics, and physical setup were treated as part of the overall experience not afterthoughts.
Rather than designing a standalone system, the team designed an end-to-end experience that supported both candidates and the institution administering the assessment.
Rather than designing a standalone system, the team designed an end-to-end experience that supported both candidates and the institution administering the assessment.
Rather than designing a standalone system, the team designed an end-to-end experience that supported both candidates and the institution administering the assessment.
Predicted Impact
Predicted Impact
Predicted Impact
While specific solutions cannot be disclosed, the research led to meaningful impact by:
While specific solutions cannot be disclosed, the research led to meaningful impact by:
While specific solutions cannot be disclosed, the research led to meaningful impact by:
Sharpening and narrowing project scope to protect quality within a fixed timeline
Revealing complementary needs that increased the overall value of the experience
Identifying critical dependencies that influenced system design
Informing future directions without compromising present feasibility
Sharpening and narrowing project scope to protect quality within a fixed timeline
Identifying critical dependencies that influenced system design
Revealing complementary needs that increased the overall value of the experience
Informing future directions without compromising present feasibility
Sharpening and narrowing project scope to protect quality within a fixed timeline
Identifying critical dependencies that influenced system design
Revealing complementary needs that increased the overall value of the experience
Informing future directions without compromising present feasibility
Sharpening and narrowing project scope to protect quality within a fixed timeline
Identifying critical dependencies that influenced system design
Revealing complementary needs that increased the overall value of the experience
Informing future directions without compromising present feasibility
By “slicing the salami thin,” the team was able to deliver focused, high-quality work rather than overextending and diluting outcomes.
By “slicing the salami thin,” the team was able to deliver focused, high-quality work rather than overextending and diluting outcomes.
By “slicing the salami thin,” the team was able to deliver focused, high-quality work rather than overextending and diluting outcomes.
Learnings
Learnings
This project significantly expanded my understanding of product-led design in healthcare.
Coming from an architectural background and years of UX experience, I believed I understood product design but working alongside industrial designers, game designers, technologists, and animators revealed how deeply multi-disciplinary true product work is.
I also grew as a leader:
This project significantly expanded my understanding of product-led design in healthcare.
Coming from an architectural background and years of UX experience, I believed I understood product design but working alongside industrial designers, game designers, technologists, and animators revealed how deeply multi-disciplinary true product work is.
I also grew as a leader:
Learning how to ask sharper questions
Knowing when to push for excellence and when to protect the team
Balancing rigor with pragmatism
Asking for help when needed
Learning how to ask sharper questions
Balancing rigor with pragmatism
Knowing when to push for excellence and when to protect the team
Asking for help when needed
This project was an intentional choice aligned with my long-term focus in healthcare design. It not only strengthened my skills, but also shaped my approach to my MA final project and expanded my professional network through meaningful mentorship.
This project was an intentional choice aligned with my long-term focus in healthcare design. It not only strengthened my skills, but also shaped my approach to my MA final project and expanded my professional network through meaningful mentorship.
And most importantly, I actually had fun.
And most importantly, I actually had fun.
Learnings
This project significantly expanded my understanding of product-led design in healthcare.
Coming from an architectural background and years of UX experience, I believed I understood product design but working alongside industrial designers, game designers, technologists, and animators revealed how deeply multi-disciplinary true product work is.
I also grew as a leader:
Learning how to ask sharper questions
Balancing rigor with pragmatism
Knowing when to push for excellence and when to protect the team
Asking for help when needed
This project was an intentional choice aligned with my long-term focus in healthcare design. It not only strengthened my skills, but also shaped my approach to my MA final project and expanded my professional network through meaningful mentorship.
And most importantly, I actually had fun.
Learnings
This project significantly expanded my understanding of product-led design in healthcare.
Coming from an architectural background and years of UX experience, I believed I understood product design but working alongside industrial designers, game designers, technologists, and animators revealed how deeply multi-disciplinary true product work is.
I also grew as a leader:
Learning how to ask sharper questions
Knowing when to push for excellence and when to protect the team
Balancing rigor with pragmatism
Asking for help when needed
This project was an intentional choice aligned with my long-term focus in healthcare design. It not only strengthened my skills, but also shaped my approach to my MA final project and expanded my professional network through meaningful mentorship.
And most importantly, I actually had fun.
Learnings
This project significantly expanded my understanding of product-led design in healthcare.
Coming from an architectural background and years of UX experience, I believed I understood product design but working alongside industrial designers, game designers, technologists, and animators revealed how deeply multi-disciplinary true product work is.
I also grew as a leader:
Learning how to ask sharper questions
Balancing rigor with pragmatism
Knowing when to push for excellence and when to protect the team
Asking for help when needed
This project was an intentional choice aligned with my long-term focus in healthcare design. It not only strengthened my skills, but also shaped my approach to my MA final project and expanded my professional network through meaningful mentorship.
And most importantly, I actually had fun.
Note on Confidentiality
Note on Confidentiality
Details in this case study have been intentionally abstracted to respect confidentiality and intellectual property agreements. The focus is on research leadership, decision-making, and design thinking rather than final solutions.
Details in this case study have been intentionally abstracted to respect confidentiality and intellectual property agreements. The focus is on research leadership, decision-making, and design thinking rather than final solutions.
Note on Confidentiality
Details in this case study have been intentionally abstracted to respect confidentiality and intellectual property agreements. The focus is on research leadership, decision-making, and design thinking rather than final solutions.
Note on Confidentiality
Details in this case study have been intentionally abstracted to respect confidentiality and intellectual property agreements. The focus is on research leadership, decision-making, and design thinking rather than final solutions.
Note on Confidentiality
Details in this case study have been intentionally abstracted to respect confidentiality and intellectual property agreements. The focus is on research leadership, decision-making, and design thinking rather than final solutions.
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